Disclaimer |
Back to Home Page   Click for link to Neighbourhood Watch National Web Site
 

Force Control Room
Cambridgeshire Constabulary’s Force Control Room is the call centre where all 999 calls made to the county’s police are received and dealt with. Force Control Room Operators are mostly civilian staff members who deal with hundreds of calls from the public every day.

Source: Cambridgeshire Constabulary Web Site

Incident Reporting
When confronted by an incident it is essential to gather as much useful information as possible in the time available in order for it to be of value to the police. Click on the image above to download an incident report form.

 
 

Contacting the Police

Emergencies

Dial 999 when:

  • Lives are at risk / violence / serious injury
  • Serious crime is happening
  • Offender/s still at the scene or nearby
The police operator will need to take your name, address and details of what has happened. This will take time, but it is important to get all of the information from you so that we can send the appropriate resources to you if necessary.

Otherwise, always call:
0345 456 456 4
24 hours a day, for all non-emergency calls. Your call will be answered by a trained operator. Please note, calls may be recorded for quality monitoring, training and evidential purposes.

If possible the best times to call are still between 12+3pm and after 8pm in the evening.
Anti Terrorist Hotline Number
0800 789 321
Contacting the Police over Christmas - 23rd December 2009

We have had the odd query about the policing service over the Christmas period and which numbers people should call to get a police response.

The policing service will be exactly the same over Christmas as with any other time of the year. In an emergency (where there is a threat to life or property) 999 should always be called.

Where there is a less urgent call, or you need to report a crime which isn't happening right at that moment, or you need to speak to an officer on a non-emergency basis, please call 0345 456 456 4 and your call will be answered by the police service centre.

As part of our promise to you in the national policing pledge, the force control room operators aim to answer 999 calls within 10 seconds. In the past year this happened with 96 per cent of calls.

If you need to call 999, you should be given an estimation of how long it will take an officer to get to you. For the highest priority emergencies, in urban areas, officers aim to get to you within 15 minutes, and in rural areas, 20 minutes.

This year has also seen the introduction of an ‘appointments system’ meaning if you need to speak to an officer about a crime, or we need to speak to you to take statements, an officer will visit you at a time and place which is convenient to you.

We’re very proud to say there are hundreds of appointments available seven days a week from the morning through to late evening.

Please keep a look out for our e-cops notices about police surgeries for the coming year and come along when you can.

Merry Christmas,

Your neighbourhood team.

Back to the top of page

Change to Police Non Emergency Contact Number - 15th June 2009

From Monday 15th June 2009, the non-emergency telephone number for Cambridgeshire Constabulary is changing. The new number is 0345 456 456 4.

The old number 0845 456 456 4 will continue to operate alongside the new number until April 2011.

The move will allow people with call packages which provide free local calls to benefit as 0345 numbers are classed as local calls.

Remember - in an emergency always dial 999. You should dial 999 if lives are in danger or if there is serious risk of injury, if a serious crime is happening or if a criminal is still at the scene. In all other cases, and for general enquiries, please call us on 0345 456 456 4. This number is staffed by specially trained operators, 24 hours a day, seven days a week including bank holidays.

Back to the top of page

Cambridgeshire Constabulary Policing Pledge

Cambridgeshire Constabulary is committed to delivering a service deserved and expected by residents of Cambridgeshire. We will support law abiding citizens and pursue criminals relentlessly to keep you and your neighbours safe from harm.

We will:

  1. Always treat you fairly with dignity and respect ensuring you have fair access to our services at a time that is reasonable and suitable for you.
  2. Provide you with information so you know who your dedicated neighbourhood policing team is, where they are based, how to contact them and how to work with them.
  3. Ensure your neighbourhood policing team and other police patrols are visible and on your patch at times when they will be most effective and when you tell us you most need them. We will ensure your team are not taken away from neighbourhood business more than is absolutely necessary. They will spend at least 80% of their time visibly working in your neighbourhood, tackling your priorities. Staff turnover will be minimised.
  4. Respond to every message directed to your neighbourhood policing team within 24 hours and, where necessary, provide a more detailed response as soon as we can.
  5. Aim to answer 999 calls within ten seconds, deploying to emergencies immediately giving an estimated time of arrival, getting to you safely, and as quickly as possible. In urban areas, we will aim to get to you within 15 minutes and in rural areas within 20 minutes.
  6. Answer all non-emergency calls promptly. If attendance is needed, send a patrol giving you an estimated time of arrival, and:
  • If you are vulnerable or upset aim to be with you within 60 minutes.
  • If you are calling about an issue that we have agreed with your community will be a neighbourhood priority (listed below) and attendance is required, we will aim to be with you within 60 minutes.
  • Alternatively, if appropriate, we will make an appointment to see you at a time that fits in with your life and within 48 hours.
  • If agreed that attendance is not necessary we will give you advice, answer your questions and / or put you in touch with someone who can help.
  1. Arrange regular public meetings to agree your priorities, at least once a month, giving you a chance to meet your local team with other members of your community. These will include opportunities such as surgeries, street briefings and mobile police station visits which will be arranged to meet local needs and requirements. Your local arrangements can be found below.
  2. Provide monthly updates on progress, and on local crime and policing issues. This will include the provision of crime maps, information on specific crimes and what happened to those brought to justice, details of what action we and our partners are taking to make your neighbourhood safer and information on how your force is performing.
  3. Agree with you, if you have been a victim of crime, how often you would like to be kept informed of progress in your case and for how long. You have the right to be kept informed at least every month if you wish and for as long as is reasonable.
  4. Acknowledge any dissatisfaction with the service you have received within 24 hours of reporting it to us. To help us fully resolve the matter, discuss with you how it will be handled, give you an opportunity to talk in person to someone about your concerns and agree with you what will be done about them and how quickly.

We want to do our best for you, but if we fail to meet our pledge we will always explain why it has not been possible on that occasion to deliver the high standards to which we aspire and you deserve.

Back to the top of page

 
 
This site © Park Farm Neighbourhood Watch | Site Design & Build: Maxey Web Services